FAQ

  1. How do I know which accommodations are available?
  2. How do I make a reservation?
  3. How do I pay?
  4. Do I have to pay a damage deposit?
  5. How do I get the keys?
  6. What do I have to take with me?
  7. When is check in and check out?
  8. Do I have to clean the apartment?
  9. What happens if I cancel my reservation?
  10. What do I do in case of an emergency?
  11. Are there special offers for children?
  12. Can I bring my pet?
  13. Where can I park my car?

1. How do I know which accommodations are available?

Just go to the initial page and indicate the arrival and the departure date plus the number of persons coming. Our system will show then the available accommodations. If you wish to have a look at all accommodations, just click on “show all apartments”.

2. How do I make a reservation?

Very simple. After choosing the preferred accommodation, just follow the instructions at the bottom of each page and it will take you in a few steps to an On-line Reservation.

3. How do I pay?

Following the steps of “How do I make a reservation”, our system will show you the TOTAL cost, no other hidden extras will be charged!

You have completed your reservation once the advance payment has been made. This amounts to approx. 25% of the total value. Following the instructions, you will be offered a payment method. You will be asked to fill in your payment details on a secured page (https) in order to make a direct on-line booking.

The remaining 75 % of the total value has to be paid via Paypal to the owner prior to the the arrival to the apartment, Details on the corresponding Paypal account to pay to will be provided, after the unit has been reserved.

4. Do I have to pay a damage deposit?

We trust you will take sufficient care of the apartment. However, youauthorize us to charge you up to $ 250.00 for damages. Any breakage/damages to the apartment that go beyond normal wear and tear will have to be repaired/replaced by the owner and the cost will be charged to you.

5. How do I get the keys?

When you arrive at the accommodation you will be met by your contact person who will show you the apartment (most likely the owner) and give you the keys.

6. What do I have to take with me?

Bed linen and towels are included. The accommodations are self-catered, therefore consumption goods are NOT included, such as food and beverages. Normally some soap and toilette paper, etc. will be there, but it will not be stocked during your stay.

7. When is check in and check out?

Normally you can arrive at the apartment at 12h00 and depart latest by 12h00. However, if no other guests are departing the accommodation on the day of your arrival, you can enter earlier if your arrival time happens to be before 12h00. The same goes the other way around, i.e. if no other guests will arrive at the accommodation on the day of your departure, you may leave later if your flight requires so. This varies by unit, so specific details will be available once you choose an apartment.

8. Do I have to clean the apartment?

No. You receive a clean accommodation and it will be cleaned again after your departure. We do appreciate that you leave the accommodation behind in an acceptable condition!

9. What happens if I cancel my reservation?

Upon cancellation you will loose the advance payment you made, which is not-refundable. You can take a cancellation insurance for this through another company - we do not do this.

As mentioned on our General Conditions, you can make a cancellation maximum 10 days before arrival. This means you will not need to pay the balance. For cancellations within 10 days of arrival will have to pay the balance. By agreeing to make a reservation, you agree with our General Conditions.

10. What do I do in case of an emergency?

Call the contact person for your apartment - detailed info will be provided once you reserve the unit. Alternatively, our New York representative number is 1(866) 514 4332 or us at our office, (00 34) 933425670.

11. Are there special offers for children?

There is no charge involved for babies under 2 years of age. The contact person has the right to ask for Identification papers of the child where the age is stated. Where the number of persons must be filled in, do not include the baby(ies) under 2 years of age, but DO mention it in the area REMARKS on the reservation form.

Also take into account that children between 2-17 years of age must be accompanied by at least one adult, as being the person responsible during the stay in the accommodation.

12. Can I bring my pet?

Sorry, we do not allow any pets in our accommodations.

13. Where can I park my car?

Parking can be quite expensive and cumbersome in Manhattan. We encourage you to use public transportation and cabs. Our units normally do not offer parking spaces, therefore, if you have a car, you will need to park at a public garage, which will cost approx.$40USD per 24 hours (and approx $15USD per hour)- this varies. Street side parking is very restricted in Manhattan and can be difficult to find.